What products do you offer?
We specialise in custom Premium PU material and leather-look promotional products, including wallets, card holders, notebooks, accessories, and corporate gifting items. All products are made to order and can be branded to your requirements.
Do you offer custom branding?
Yes. We offer a range of branding methods depending on the product and material, including debossing, foil stamping, and digital print. Available options are outlined on our Decoration pages.
What is the minimum order quantity (MOQ)?
Minimum order quantities vary depending on the product, material, and branding method. Please request a quote or contact us with your requirements and we will advise.
Can I order samples?
Yes, samples may be available for selected products. Sample availability, pricing, and lead times vary, so please contact us for details.
How do I request a quote?
You can request a quote by adding products to your quote list and submitting your request, or by contacting us directly with your project details.
What artwork files do you need?
We recommend supplying vector artwork for best results. Preferred formats include AI, EPS, PDF (vector-based), and SVG. High-resolution raster files may be accepted depending on the application.
Will I receive a proof before production?
Yes. All customised orders require artwork approval before production begins. A proof will be provided to confirm placement, sizing, and overall appearance.
How long does production take?
Typical production times are approximately 7–14 working days for samples and 3–5 weeks for standard production orders. Timelines may vary depending on order complexity and quantity.
How long does shipping take?
Shipping times depend on the destination and delivery method. Estimated delivery times are provided on our Shipping & lead times page and will be confirmed as part of your quotation.
Do you ship internationally?
Yes, we ship internationally. International deliveries may be subject to customs clearance and local import duties.
Can I make changes after artwork approval?
Once artwork has been approved and production has started, changes may not be possible. Any requested changes should be communicated as early as possible.
What if there is an issue with my order?
If you experience any issues, please contact us within 7 days of delivery with your order reference and details of the issue. We will review and advise on the appropriate next steps.
Do you accept returns?
As products are custom-made, returns are generally not accepted unless items are defective or incorrect. Full details can be found on our Returns & issues page.
Still have questions?
If you can’t find the answer you’re looking for, please contact us and our team will be happy to help.
